FAQ
Find answers about shipping, payment, and returns easily here.
Shipping
If your order hasn’t been shipped yet, you can request a modification within 2 hours of placing it.
You can update your address before dispatch by contacting our support team on WhatsApp or phone.
Same-day delivery is available only in select Vrindavan and Mathura locations based on product availability.
Payment
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (selected pin codes).
COD is available on most items, except high-value and custom products.
Yes, all payments are processed through secure, encrypted gateways to ensure complete protection.
Returns
You can request a return within 5 days of delivery for damaged or defective items.
Simply share an unboxing video or pictures with our support team to start a quick replacement process.
Yes—used items, opened consumables, and custom-made pooja products are non-returnable.